FAQ

Everything you want to know about ReferralHub.

Questions from creators, merchants, and the curious. Scroll down for our comparison against ShareASale and ClickBank.

General
What is ReferralHub?+
ReferralHub is a Southeast Asia-focused affiliate marketplace that connects merchants (brands and product sellers) with creators (content creators, bloggers, influencers). Merchants list campaigns with a commission. Creators grab a unique tracking link and promote it to their audience. Every click and conversion is tracked automatically — and creators get paid.
Who is ReferralHub for?+
ReferralHub is built for two groups. Merchants: any brand, business, or individual seller who wants more customers and is willing to pay per result. Creators: anyone with an audience — YouTubers, TikTokers, bloggers, newsletter writers, Telegram group admins, or even someone with a loyal WhatsApp group. If people listen to you, you can earn here.
Is ReferralHub only for Malaysian creators?+
ReferralHub is built with Southeast Asia in mind — MYR, local platforms like Shopee and Lazada, and local market context. But anyone from anywhere can join. Merchants can list campaigns in any currency, and creators from any country are welcome.
What makes ReferralHub different from a normal affiliate link shortener?+
A link shortener just redirects. ReferralHub tracks the click, attributes it to the right creator, logs the referrer and device, records conversions, calculates commissions, manages payouts, and gives you a full private earnings dashboard. It's an entire affiliate business platform — not just a redirect.
For Creators
Is it really free for creators?+
Yes, completely free. There is no subscription, no freemium tier, no credit card required. Creating an account, adding your affiliate links, browsing campaigns, and getting your tracking links are all free. We make money when campaigns generate commissions — not from creators.
I already have affiliate links on Shopee and Wise. Can I use ReferralHub?+
Absolutely — this is one of the main things ReferralHub is built for. Add your existing Shopee, Lazada, Wise, TikTok Shop, or any other affiliate links into your dashboard. You get a private report showing clicks, estimated earnings, and performance across all platforms in one place. Think of it as your personal affiliate income tracker.
Do I need a large following to join?+
No minimum following required. ReferralHub is open to creators of all sizes. Even if you have a small but engaged audience — a niche blog, a Telegram channel, or a loyal Instagram following — you can earn meaningful commissions. Quality of audience matters more than size.
Do I need approval before I can start promoting a campaign?+
No. When you apply to a campaign, your unique tracking link is generated instantly — no waiting for admin approval. You can start sharing it immediately. Some premium campaigns may have requirements listed by the merchant, but the link is yours from the moment you apply.
How does my unique tracking link work?+
Every creator gets a different link for every campaign. For example, if you and another creator both promote the same Shopee campaign, your link might be /r/shopee-sea-alfred while theirs is /r/shopee-sea-sarah. When a customer clicks your link, they are redirected to the merchant's page and the click is recorded against your account only.
When and how do I get paid?+
Commissions are recorded in your dashboard as conversions. Once a conversion is approved (either automatically or by the merchant), it moves to your available balance. You can then request a payout. Payment method and cycle depend on the campaign — common methods include bank transfer and e-wallet.
What is the Creator Education Program?+
ReferralHub provides free guides and resources to help you create content that actually converts — short-form video scripts, blog SEO basics, social media playbooks, and WhatsApp sharing strategies. We know that having a link is useless if you don't know how to promote it, so we teach you how.
For Merchants
How do I list my campaign on ReferralHub?+
Currently, merchants contact us directly to get set up. We create the campaign on the platform with your destination URL, commission structure, budget, and any requirements. Once live, creators in the marketplace can immediately start promoting your product. Contact us at hello@referralhub.my to get started.
What commission models do you support?+
We support four models. CPA (Cost Per Action) — you pay a fixed amount per signup, install, or specific action. CPL (Cost Per Lead) — you pay per qualified lead form submission. CPS (Cost Per Sale) — you pay a percentage of the sale value. Rev Share (Revenue Share) — you pay a recurring percentage of revenue for as long as the referred customer stays. You can also combine models for a custom structure.
What is a CPL campaign and can you build the form?+
A CPL (Cost Per Lead) campaign pays creators for every person who fills in a form — their name, email, phone, or any details you need. Yes, we build and host the lead capture form for you inside ReferralHub. Every submission is automatically tied to the creator who sent the lead. You get a clean, deduplicated lead list with full creator attribution.
How do I know which creator is driving results?+
Every creator has their own unique tracking link for your campaign. When a customer clicks and converts, we record exactly which creator's link they came from. Your dashboard shows you per-creator click counts and conversions — so you know exactly who is performing and who is not.
Do I pay if a creator generates no results?+
No. ReferralHub operates on a performance basis — you only pay commission when a real result is delivered (a signup, a sale, a lead, depending on your campaign type). Clicks alone do not cost you anything unless your commission model is click-based, which we do not offer by default.
Tracking & Technology
How does click tracking work?+
When a customer visits a creator's referral link (e.g. referralhub.my/r/wise-alfred), our server records the click — including the referrer URL and device — before redirecting them to the merchant's destination URL. This happens in milliseconds and is invisible to the customer.
How are conversions tracked?+
Conversions are currently recorded manually by the merchant or admin, or via a webhook notification from the merchant's payment or signup system. We are building automatic pixel-based conversion tracking — similar to how Facebook Pixel works — so conversions can be detected without manual input.
Can the same person click a link twice and inflate the numbers?+
Duplicate click prevention and fraud detection are on our roadmap. Currently, every page visit is counted. For commission purposes, conversions (actual signups or purchases) are what trigger payouts — not raw clicks — so click inflation does not directly affect earnings.
Side by Side

ReferralHub vs ShareASale vs ClickBank

All three are affiliate platforms. Here is exactly how we are different — and where we are still catching up.

Feature✦ ReferralHub
SEA-focused
ShareASale / Awin
US/EU network
ClickBank
Digital products
Who can list campaignsAdmin-curated — merchants contact us, we vet and listSelf-serve — any merchant pays $550 to joinSelf-serve — any vendor pays $49.95 activation fee
Open to public creatorsYes — free signup, instant linkYes — free, but merchant must approve each creatorYes — free for affiliates
Creator approval requiredNo — get your link instantlyYes — each merchant approves/rejects creatorsNo — promote any product immediately
Private earnings trackerYes — add any external platform (Shopee, Wise, etc.)No — only tracks ShareASale campaignsNo — only tracks ClickBank products
Lead capture form (CPL)Yes — we build and host it for youNo — merchant provides their own landing pageNo — digital products only
Creator educationYes — free content creation guides includedNoNo
SEA market focusYes — MYR, local platforms, local contextNo — US/EU focusedNo — US/global, USD only
Cost to creatorsFree foreverFreeFree
Network fees to merchantsContact us — transparent flat arrangement$550 setup + 20% on every commission paid$49.95 activation + 7.5% + $1 per transaction
Merchant self-serve portalNot yet — managed onboardingYes — full self-serveYes — full self-serve

Information based on publicly available data. ShareASale and ClickBank details accurate as of 2024.

Still have a question?

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